Privacy Policy

Privacy Policy

1. Who we are

Keir Podiatry is the trading name of The Keir Clinic Ltd, a private podiatry clinic providing healthcare services in the United Kingdom.

We are registered with the Information Commissioner’s Office (ICO) and comply with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

2. What information we collect

We collect and process personal and medical information necessary to provide safe and effective podiatry care. This may include:

Personal details (name, address, date of birth, contact details)
Medical history and health information
Clinical notes and treatment records
Appointment and attendance history
Payment and billing information
Communication records relating to your care

We may also collect special category (sensitive) data relating to your health where relevant to your treatment.

3. Why we collect your information

We use your information to:

Provide podiatry assessment and treatment
Maintain accurate clinical records (legal requirement)
Manage appointments and communicate with you
Process payments for services
Share relevant information with other healthcare professionals when necessary (e.g. your GP)
Meet legal, regulatory, and insurance requirements

4. Lawful basis for processing your data

We process your personal data under the following lawful bases:

Provision of healthcare (medical diagnosis and treatment)
Legal obligation (clinical record keeping requirements)
Legitimate interests (clinic administration and communication)

For special category health data, processing is carried out under the provision of healthcare by a health professional.

5. How we store your information

Your personal data is stored securely using:

Cliniko (secure cloud-based clinical system)
Password-protected devices and systems
Secure administrative systems within the clinic

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

6. Who we share your information with

We only share your data when necessary for your care or where required by law. This may include:

Your GP or other healthcare professionals involved in your care
Other clinicians within your care pathway (with consent where appropriate)
Insurance providers (if applicable for treatment reimbursement)
Regulatory bodies or legal authorities where required

We do not sell or share your data for marketing purposes.

7. Data retention

Clinical records are retained in line with UK healthcare guidance. Typically, records are kept for a minimum of 8 years after your last treatment, unless a longer retention period is required by law or clinical need.

8. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request restriction of processing in certain circumstances
Request deletion of data where legally permitted
Lodge a complaint with the Information Commissioner’s Office

Information Commissioner’s Office

9. Online booking and third-party systems

We use secure third-party systems, including Cliniko, to manage appointments, clinical records, and patient communications. These systems comply with UK data protection requirements.

10. Cookies

Our website may use cookies to improve user experience and analyse website performance.

Cookies do not directly identify you but may track website usage patterns.

You can disable cookies through your browser settings at any time.

We may use analytics tools (such as Google Analytics) to understand website usage. This data is anonymised and not used to identify individuals.

11. Children and minors

We may treat patients under 18 years of age. In such cases, data is collected and processed with appropriate consent from a parent or legal guardian where required.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Data Controller

The data controller is Danielle Knox who can be contacted on email: info@keirpodiatry.co.uk

13. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Keir Podiatry
Email: info@keirpodiatry.co.uk

Legal Notice
Keir Podiatry is the trading name of The Keir Clinic Ltd, registered in Scotland (Company No. SC863392). Registered office: 76 Hamilton Road, Motherwell, ML1 3BY.

We are registered with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office